Lithium-IQ Limited Warranty

Statement for HSR

Lithium-IQ Inc. (Lithium-IQ) warrants its hardware products to be free from defects in workmanship and materials under normal use and service, for the period of one year from the date of purchase, while in the service of the original owner.

GENERAL WARRANTY PROVISIONS

Power supplies and connectors, should they exist in a product, are warranted for a period of one year from the date of purchase. Cosmetic damage is not covered under this warranty. Unauthorized attempts at hardware modification, repair, or opening the enclosure of any product may void this warranty. Unauthorized modification of any Lithium-IQ software may void this warranty. This warranty applies 1) To all Lithium-IQ products purchased from the date of this warranty until a subsequent revision of the Lithium-IQ Warranty, and 2) Only to Lithium-IQ products purchased through a Lithium-IQ-recognized vendor or agent. Lithium-IQ reserves the right to require an original invoice as evidence of purchase history.

As with all electronics manufactured to comply with the European Union Directive on the Restriction of Hazardous Substances (RoHS) 2002/95/EC and subsequent revisions, Lithium-IQ products manufactured after June 2006 use lead-free solder and components. Such solders have an increased potential to form “tin whiskers,” crystalline growths of potentially conductive material that in rare cases can affect the reliability of a device. The growth of tin whiskers is highly variable and not fully understood, but tin whisker growth is likely to be determined by a complex relationship of factors including plating chemistry, plating thickness, substrate materials, grain structure, and environmental storage conditions. The necessity of meeting this legislative requirement and the unpredictability of tin whisker formation requires Lithium-IQ to exclude failures attributable to tin whisker formation from the Lithium-IQ Warranty.

Lithium-IQ warrants its products to operate in their intended use with the software (for example, operating systems) and hardware (for example, Samsung tablets) in use at the time of sale. Should a product not meet those requirements, Lithium-IQ shall, at its option and expense, either (1) repair the defective product or part, or (2) deliver to the Customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of Lithium-IQ. Replacement products may be new or reconditioned.

Products received dead on arrival (DOA) by a Customer or DOA within seven business days will be handled as standard returns according to the Return Materials Authorization procedure below.

RETURN MATERIALS AUTHORIZATION

Warranty service may be obtained by contacting Lithium-IQ at the address above for a Return Material Authorization (RMA) number. Proof of purchase, such as a copy of the dated purchase invoice, must be provided. Once an RMA number is issued, the defective product must be shipped back to Lithium-IQ prepaid, insured, and wrapped in the original or similar shipping package to ensure that it will not be damaged in shipment. When returning defective product to Lithium-IQ, the RMA number must be marked on the outside of the shipping package. Any product returned without an RMA number shall be rejected and sent back to the Customer, and Lithium-IQ reserves the right to have the Customer bear the cost of sending back such products. A service charge may or may not be levied to the Customer by Lithium-IQ. To find out if a service charge is levied or not, and the charged amount, read the RMA that is returned to Customer, or ask the Lithium-IQ office when an RMA is requested.

IMPORTANT NOTICE

Lithium-IQ’s products are not authorized for use as critical components in life support devices or systems without the express written approval of the president of Lithium-IQ. Life support devices or systems are applications that may involve potential risks of death, personal injury, or severe property or environmental damages. These critical components are semiconductor products whose failure to perform can be reasonably expected to cause the failure of the life support system or device or to adversely impact its effectiveness or safety. The use of Lithium-IQ’s products in such devices or systems is done so fully at the customer’s risk and liability.

WARRANTIES EXCLUSIVE

If the Lithium-IQ product does not operate as warranted above, the customer’s sole remedy shall be, at Lithium-IQ’s option, repair or replacement. The foregoing warranties and remedies are exclusive and are in lieu of all other warranties, expressed or implied, either in fact or by operation of law, statutory or otherwise, including warranties of merchantability and fitness for a particular purpose. Lithium-IQ neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale, installation maintenance, or use of Lithium-IQ’s products. Lithium-IQ shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist, or was caused by the customer’s or any third person’s misuse, neglect, improper installation or testing, unauthorized attempts to repair, or any other cause beyond the range of the intended use, or by accident, fire, lightning or other hazard.

LIMITATION OF LIABILITIES

In no event will Lithium-IQ be liable for any damages, including loss of data, loss of profits, loss of cover or other incidental, consequential, or indirect damages arising out of the installation, maintenance, use, performance, failure, or interruption of a Lithium-IQ product, however caused and on any theory of liability. This limitation will apply even if Lithium-IQ has been advised of the possibility of such damage. If you purchased a Lithium-IQ product in the United States, some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you.

At Lithium IQ we are very mindful about e-waste and that as an electronics manufacturer we can be either part of the problem, or part of the solution. With this in mind we try to refurbish to 100% brand new condition each returned adapter, instead of just throwing it out like many other companies. Since this process is labour intensive, so any returns (unless covered by warranty and RMA processes) will be charged 25% of the unit cost.